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Digital customer service agents — also known as virtual assistants, chatbots, or softbots — are poised to transform customer service over the next decade.
As artificial intelligence-enabled products and services enter our everyday consumer and business lives, there’s a big gap between how AI can be used and how it should be used.
What will it take to become a great leader in the digital economy? What will be the differentiating skill sets (what individuals will need to do) and mind-sets (how they will need to think and behave) that will shed light on what it will take to lead...
Managing passwords and user credentials for a host of websites and apps has become increasingly challenging for consumers of digital content and services.
